You Are Not Powerless. You Have Rights
When banks shut down accounts or deny services based on vague "risk" labels, it can feel like you have no recourse. But even in the face of derisking, you have legal rights under Canadian law — and knowing them is the first step toward protecting yourself and holding institutions accountable.
Know Your Rights
The Right to Ask Why
You can and should request a written explanation from the bank or financial institution
The Right to Access Your Financial Data
You have the right to request personal data held by financial institutions — including flagged activity or decision-making records.
The Right to File a Complaint
Every federally regulated bank must provide a complaint process. If unresolved, you can escalate to independent bodies like OBSI or ADR Chambers.
The Right to Privacy
Canada’s privacy laws (PIPEDA) protect you from misuse of your data. You can report concerns to the Office of the Privacy Commissioner.
The Right to Be Free from Discrimination
If you suspect profiling or bias, file a complaint under the Canadian Human Rights Act or with a provincial human rights commission.
The Right to Advocate
You have the right to share your experience, seek support, and join collective calls for reform. You are not alone.
What Not to Do
Do Not Stay Silent
Silence protects the institutions, not you. If you’ve been wronged, speak up, document everything, and seek support.
Do Not Close All Your Accounts Immediately
Don’t rush. Closing all accounts can erase important records. Take time to understand the situation before reacting.
Do Not Share Sensitive Info Without Caution
If you go public or seek help, be mindful of what personal data or documents you share. Use secure platforms and trusted advocates.
Do Not Assume You're Alone
Many others have experienced similar financial exclusion. You are not alone — and you are not to blame.
Do Not Ignore Follow-Ups
If you’ve filed a complaint or requested records, follow up. Keep a log of all communications, names, and dates.