The system may fail you, but the law still protects you.
Being labeled as “high-risk” does not mean you’ve done anything wrong. Even if your bank account is closed or services are denied, you still have rights — and you deserve to be treated with fairness, dignity, and transparency. You have the right to request an explanation, access your financial data, and file formal complaints with oversight bodies like the Financial Consumer Agency of Canada (FCAC) or Human Rights Commissions. You also have the right to challenge discriminatory treatment under Canadian law. You are not powerless. Knowing your rights is the first step toward protecting yourself — and holding institutions accountable.
Six Steps to Take If You’ve Been Derisked
1
Request a Written Explanation
Banks may not be legally required to give one, but it's important to ask. Keep a record of your request.
2
Obtain Your Financial Records
Request account history, flagged transactions, or internal notes if possible under data access laws.
3
File a Complaint with the Bank’s Ombudsman
All major Canadian banks have complaint resolution systems.
4
Report to Federal Oversight Bodies
e.g. FCAC (Financial Consumer Agency of Canada), Human Rights Commissions, or privacy regulators
5
Contact a Legal Aid or Advocacy Group
List support organizations (e.g. NCCM, ICLMG, CAIR-CAN, etc.)
6
Contact Your Member of Parliament (MP)
Your elected representative can advocate on your behalf and raise awareness of your case at the federal level.
Need help finding your MP?
Protect your Family and Your Community
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Diversify your banking relationships. Don’t rely on a single institution — use multiple accounts to spread financial risk.
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Maintain thorough documentation. Keep a clear record of all communications with your financial providers.
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Back up your data. Secure and regularly update backups of important financial records, donor lists, and transactions.
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Use transparent, traceable payment platforms. Choose services that offer detailed reporting and easy-to-export data.
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Implement internal compliance protocols. For organizations, ensure policies are board-approved, regularly reviewed, and well-documented.
Remember, awareness and preparation are your strongest tools.
When institutions fail, your safeguards can protect your work, your mission, and your community.
Know Your Rights