Terms of service


利用規約

cooda.caはカナダベースのサービスです。

日本語でのサービスを提供しているため便宜的に意訳したものが以下になります。


以下のいずれかに同意いただけない場合はサービスをご利用いただけません。

  • ビデオチャットもしくはボイスチャットなどのサービスを利用し、学習を進めます。(セッションと呼びます)
  • サービスは全てオンラインで行い、セッションには予約が必要です。
  • サービスは事前にメンターとの合意が無い限り、1人のユーザーに対してのみ提供を行います。事前にご連絡いただけない場合は、メンターの判断によりセッションを中止することがあります。
  • カウンセリングは実際の学習を行うものではなく、相談や計画を立てる役割のため予定時間よりも早く終了する場合があります。
  • セッションの録画・録音・共有はセッション開始前までにメッセージセンターからご連絡をお願いします。
  • ポイントの有効期限はありません。(現時点ではベータ版としての提供なので、将来的に変更する可能性があります)
  • 13歳以下の方にはご利用いただけません。
  • 18歳以下の方がご利用する際は、事前に連絡フォームからご連絡ください。サービス提供前に保護者の方に同意書を記入していただく必要があります。
  • セッション中にメンターが何らかのダメージや損害を与えた場合でも、cooda.caからはそのセッションのポイント返還する以上の補償などは行いません。
  • 利用規約は更新することがあり、その際はこちらのページを更新します。

アカウント削除(退会について)

  • クレジットカードで購入頂いたポイントのみクレジットカードまで返金します。
  • 返金手続きには 2,000円+返金金額の3.2%の手数料がかかります。
  • 未使用ポイントから返金額の計算を行います。例:10,500ポイントを9,800円で購入し、5,000pts残っている場合、逆算し返金対象を算出します。この場合4,666円となりますが、その金額から上記手数料を差し引いた上でクレジットカードまで返金します。
  • cooda.caの手続きは通常2日営業日ですが、最大で2週間程度かかる場合もあります。
  • クレジットカード決済システムの都合上、90日間以内の決済に対してのみ返金処理が可能ですので、決済から70日以上経過している場合cooda.caからの手続きが間に合わない場合もありますので早めにご連絡をお願いします。

ご質問などございましたら、こちらからご連絡ください。

cooda agreement

By using or signing up for Cooda, you are agreeing to be bound by the following terms and conditions (the “Agreement”).

By marking the applicable "I have read and agree to the terms of service" checkbox, you hereby agree to the Agreement.

1. Cooda services

In exchange for your payment of the applicable subscription fee, you may request Cooda services, as described on our website at https://cooda.ca. We will provide the Cooda services in accordance with this Agreement and the other terms and conditions described on our website at https://cooda.ca. All services are provide through online and only for one person.

2. Cooda account

To become a customer, you must complete an order form and create an account by providing first name, last name, email address and any other information indicated as required. We may reject any order form or application for an account for any reason, in our sole discretion. You acknowledge that we will use the email address provided by you as the primary method for communication. You are responsible for keeping your account password secure. We cannot and will not be liable for any loss or damage arising from any failure to maintain the security of the account and password.

If you place an order and sign up for an account on behalf of your employer, your employer will be deemed to be the customer for the purpose of this Agreement, and you represent and warrant that you have the authority to bind your employer to this Agreement. Each customer is responsible for assuring that its employees, agents and subcontractors comply with this Agreement.

3. Fees

You will pay a fee for your subscription as specified in your Cooda order form. Fees are based on the subscription term and not actual usage, and fees paid are non-refundable.

4. Termination

Either party may terminate this Agreement at any time, with or without cause, effective immediately upon written or electronic notice. Upon termination of this Agreement, all rights granted to you hereunder will immediately cease, including but not limited to the right to access the Account, unless otherwise determined in our sole discretion.

5. Intellectual property rights

You agree not to provide us with any confidential or proprietary information. Each party acknowledges and agrees that the other party may freely use and otherwise commercially exploit any ideas, feedback or suggestions provided by it to the other party.

6. Disclaimers and limitation of liability of warranty

THE SERVICES ARE PROVIDED “AS-IS” AND WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.

NEITHER PARTY WILL HAVE ANY LIABILITY WITH RESPECT TO THE SERVICES OR OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSSES OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES RESULTING IN ANY WAY FROM THE SERVICES. IN ANY EVENT, EACH PARTY’S LIABILITY UNDER THIS AGREEMENT FOR ANY REASON WILL BE LIMITED TO THE FEES PAID BY YOU DURING THE SIX MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR DAMAGES. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING, BUT NOT LIMITED TO, BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATIONS, AND OTHER TORTS. THESE LIMITATIONS APPLY EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

7. General provisions

This Agreement sets forth the entire agreement and supersedes any and all prior agreements, written or oral, of the parties with respect to the subject matter hereof. We reserve the right to update and change the Agreement prospectively by posting updates and changes on our website, https://cooda.ca. You are advised to please check the Agreement from time to time for any updates or changes that may impact you. If a significant change is made, we will provide reasonable notice by email and an opportunity to terminate this Agreement if you do not agree with the change.

The parties to this Agreement are independent contractors. Neither party is an agent, representative or related entity of the other party. Nothing in this Agreement is intended to create, nor will it be construed as creating, any exclusive arrangement between the parties to this Agreement. This Agreement does not restrict either party from entering into similar arrangements with others. Each party understands that the other party may now or in the future be involved in developing or providing competitive products or services. Neither party is liability for any failure or delay caused by any circumstance or event beyond its reasonable control.

8. Age Requirements

Must be 18 or older, or be 13 or older and have parent or guardian consent. we will not provide any serivce under age of 13.

9. Session

You need to reserve a session prior the session. You are not permitted any screen or sound recording prior approval form the mentor. Approval must be through "Message center" before the session starts. Your are agree NOT to sharing any session screen, voice, images, videos, chat logs, files and any digital information. e.g. Upload to YouTube.

Since counseling is not a actual mentoring session, it could be shorter than actual reservation.

10. Refund

Once we receive account removal request, We will refund if remaning points are more than 2,000 points and which is paid by credit card within 90 days. After 90 days of the purchase date, we will not process any refund reqest. Refund fee is 2,000 yen and 3.2% of the refund amount. Our processing time will take up to 2 weeks.

Refund amount will be reverse calculated. e.g. Purchased 10,500 points with 9,800 yen. 5,000 points are remaining. in this case, 4,666 yen minus above mentioned Refund fees.

Last updated: May 15, 2019